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Privacy Policy

Welcome to the Privacy Policy of Vox Casino UK (“we,” “us,” or “our”), the operator of the website voxcasino-uk.com. Protecting your personal data is a priority for us. This document outlines how we collect, use, store, and share your information when you access our website or use our services. By using Vox Casino UK, you consent to the practices described herein. If you do not agree with this policy, please do not use our services.

1. Data Controller

The data controller responsible for your personal data is Vox Casino UK Limited, registered in the United Kingdom. For privacy-related inquiries, you may contact our Data Protection Officer at [email protected].

2. Personal Data We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

Full name (first and last names)
Contact details such as email address, phone number, and postal address
Date of birth and gender
Account registration details and profile information
Login credentials and security information
Payment and transaction history, including deposits and withdrawals
Device and browser information, including IP address and location data
Usage data including time, frequency, and method of accessing our services
Verification documents for identity and age confirmation (e.g., passport, driving licence)
Special category data you may voluntarily provide, such as health information relevant to responsible gambling
Information from third parties such as credit reference agencies, fraud prevention services, and regulatory bodies

3. How We Use Your Personal Data

Your personal data is processed for the following purposes:

To create and manage your account and provide the gaming services you request
To verify your identity and age in compliance with the UK Gambling Commission’s requirements
To process payments securely and manage financial transactions
To comply with legal and regulatory obligations, including anti-money laundering (AML) and responsible gambling measures
To communicate important information about your account, service updates, and policy changes
To administer promotions, bonuses, and competitions
To conduct marketing activities only with your explicit consent
To personalise your experience and tailor content and offers
To monitor and analyse usage patterns for service improvement and fraud prevention
To generate aggregated statistics and internal reports

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

Your explicit consent, where required, such as for marketing communications
Performance of a contract to which you are a party (e.g., providing gaming services)
Compliance with legal obligations imposed by UK law and regulatory authorities
Our legitimate interests, including fraud prevention, service improvement, and security, balanced against your rights and freedoms

5. Data Retention Period

We retain your personal data only as long as necessary to fulfil the purposes outlined above and to comply with applicable laws and regulations. Typically, data is retained for up to five years after account closure or last activity to