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Terms and Conditions

Last Updated: 27 April 2024

1. Introduction

1.1 These Terms and Conditions (“Terms”) govern your access to and use of the services provided by Vox Casino UK, operated by Vox Gaming Ltd (“we”, “us”, “our”) via voxcasino-uk.com.

1.2 By registering an account, depositing funds, or otherwise using our services, you confirm that you have read, understood, and agreed to these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.

1.3 If you do not accept any part of these Terms, you must not use the site or services.

2. Definitions

3. Eligibility

3.1 You must be at least 18 years old or the minimum legal gambling age in your jurisdiction, whichever is higher, to use our services.

3.2 It is your responsibility to ensure that online gambling is legal where you reside. Vox Casino UK is not liable if you access the site from a prohibited jurisdiction.

3.3 Employees of Vox Gaming Ltd, their close relatives, affiliates, and associated companies are strictly prohibited from opening accounts or participating in any games.

4. Account Registration

4.1 Only one account per person, household, device, or IP address is permitted.

4.2 You must provide accurate, complete, and current information during registration, including your full name, date of birth, address, email, and payment details.

4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activities carried out under your Account.

4.4 We reserve the right to verify your identity at any time and may request documents such as a valid government-issued ID, recent utility bill, or proof of payment method.

4.5 Accounts found to contain false or misleading information may be suspended, closed, and any winnings forfeited.

5. Deposits and Withdrawals

5.1 Deposits must be made using payment methods registered in your name. Minimum and maximum deposit limits apply as detailed on our Banking page.

5.2 We do not charge fees on deposits; however, third-party payment providers may apply charges.

5.3 Withdrawals will, where possible, be made to the payment method used for deposits. Withdrawal limits and processing times are detailed on the Banking page.

5.4 All withdrawal requests are subject to verification checks, including identity confirmation and source of funds verification, in compliance with UK Gambling Commission regulations.

5.5 We endeavour to process withdrawal requests promptly but accept no liability for delays caused by external payment providers.

5.6 To close your account and withdraw your remaining balance, please contact Customer Support.

6. Account Suspension and Closure

6.1 We reserve the right to suspend, restrict, or close your Account at our sole discretion if we suspect fraud, collusion, breach of these Terms, or illegal activity.

6.2 Accounts with no login activity for six consecutive months will be classified as inactive. Inactive accounts may incur a monthly administration fee, which will be communicated in advance.

6.3 Accounts with a zero balance and extended inactivity may be closed.

6.4 You can reactivate a dormant account by contacting Customer Support.

7. Responsible Gambling

7.1 Vox Casino UK is committed to promoting responsible gambling. We provide tools such as deposit limits, loss limits, session limits, and self-exclusion options to help you control your play.

7.2 If you believe you have a gambling problem, please use these tools or contact our support team for assistance.

7.3 For further information and support, please visit the BeGambleAware website.

8. Prohibited Conduct

We reserve the right to withhold winnings, suspend, or close accounts where prohibited conduct is suspected.

9. Bonuses and Promotions

9.1 All bonuses and promotions are subject to specific terms and wagering requirements, available on the Promotions page.

9.2 Bonus abuse, including multi-accounting or collusion, is strictly prohibited.

9.3 We reserve the right to cancel or reclaim bonuses and winnings if abuse or technical manipulation is detected.

9.4 Bonuses and free spins may have expiry dates and game restrictions.

10. Fair Gaming

10.1 All Games are provided by certified suppliers and operate using Random Number Generators (RNGs) to ensure fairness and randomness.

10.2 We may void bets or winnings resulting from technical faults, errors, or breaches of these Terms.

11. Limitation of Liability

11.1 We accept no liability for losses or damages arising from your use of our services, including technical failures, delays, interruptions, or errors.

11.2 You gamble entirely at your own risk. Our maximum liability is limited to the amount of your last deposit.

11.3 We are not responsible for content or security of any third-party websites linked from Vox Casino UK.

12. Privacy and Data Protection

12.1 Your personal data is collected and processed in accordance with our Privacy Policy, complying with the UK Data Protection Act 2018 and GDPR.

12.2 We implement industry-standard security measures to protect your information.

12.3 For full details, please review our Privacy Policy.

13. Intellectual Property

13.1 All content, trademarks, logos, and materials on Vox Casino UK are owned by Vox Gaming Ltd or its licensors.

13.2 You may not reproduce, copy, modify, or distribute any content without prior written consent.

14. Complaints and Disputes

14.1 If you have a complaint, please contact Customer Support via email or live chat.

14.2 We will investigate and attempt to resolve all complaints fairly and promptly.

14.3 If dissatisfied with our resolution, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) service or the UK Gambling Commission.

14.4 All dispute communications must be submitted in writing.

15. Changes to These Terms

15.1 We reserve the right to update or amend these Terms at any time.

15.2 Material changes will be communicated to you by email or site notification. Continued use of the site after notification constitutes acceptance of the updated Terms.

15.3 You should review these Terms regularly to stay informed of any changes.

16. Contact Information

For questions, assistance, or to exercise your rights under these Terms, please contact us:

By registering an Account and using Vox Casino UK, you confirm that you have read, understood, and agreed to these Terms and Conditions.

For further information on responsible gambling and support, please visit the UK Gambling Commission and BeGambleAware.